From academic progress to emotional support, Student Support Officers are the glue that holds the student journey together.

But, let’s be honest… Most education providers hire an SSO, sit them at a desk, and hope they figure it out.

What happens next?

  • Students get bad support.
  • Compliance issues pile up.
  • Staff burn out from confusion and chaos.

That’s why we built a 1-Week Student Support Officer Training Plan that takes someone from zero to confident, compliant, and student-ready… fast.

Here’s the blueprint

Day 1: Get Clear on the Mission

We kick off with the big WHY. What does student support really mean?

We cover:
– What’s expected of you as a Student Support Officer
– How intervention strategies actually work
– Your role in student care and compliance (Yes, you’re part of keeping us audit-proof)
– How to respond to reports from Admissions
– What to do when there’s an academic progress, misconduct, or attendance issue
– How to spot students at risk and support them early

By the end of Day 1: You’re no longer wondering… “What am I even supposed to do?”

Day 2: Master Student Communication Like a Pro 

Day 2 is all about communication. Because if you don’t know how to handle difficult conversations, complaints, or appeals… You’ll freeze when it matters most.

We bring in Carol from Admin for real-world training on:
– How to manage Complaints and Appeals (without getting emotional)
– How to prepare Special Programs for students
– Drafting professional support letters
– Communicating with trainers about academic issues
– Running student meetings that are calm, clear, and effective

This is where you go from “I’ll check with my manager” to “I’ve got this.”

Day 3: Get Tech-Savvy (how to use the tech)

Let’s face it… The best Student Support Officers aren’t just friendly. They’re systems ninjas.

Day 3 focuses on tools:
– Enrolling students in Educli
– Updating courses, timetables, and outcomes
– Generating Certificates and Statements of Attainment
– Sending data to developers for LMS enrolments
– Managing deferrals, cancellations, and reporting

By now, you’ll know your way around the dashboard and stop asking “Where is it?”

Day 4: Admin, Reports & Staying Audit-Ready

This is where most people drop the ball. Compliance isn’t sexy—but it keeps the doors open.

We cover:
– Writing Intervention and Reassessment Plans
– Maintaining Support and Special Program lists
– Managing Student Support, Complaints, and Intervention Registers
– Preparing academic progress reports
– Keeping accurate, up-to-date logs in Educli

If ASQA came knocking tomorrow… you’d be ready.

Day 5: Time for the Real Test

No more theory.

– Mock student meetings
– Run through a complete Special Program cycle
– Simulate certificate generation and reporting
– Q&A session to clear up anything that’s still fuzzy

By Friday afternoon… We don’t have “a new staff member.” We have a fully equipped, confident, compliance-ready Student Support Officer who’s ready to make a difference.

Why We Do This

  • Because our students deserve more than guesswork.
  • Because compliance isn’t optional.
  • And because staff who are trained and empowered stay longer and perform better.
  • If you’re still onboarding new staff with a “sink or swim” mentality…It’s time to level up.

Would you like to see how we systemise student support and admin processes? That’s what Educli was built for.

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I’ll be hosting a free, live workshop where I will be teaching this process to becoming SSO rockstar.

If you’re interested, you can register here:  https://forms.gle/zs9AC96NjM2b5gzZ8

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