{"id":13781,"date":"2024-05-31T23:30:57","date_gmt":"2024-05-31T23:30:57","guid":{"rendered":"https:\/\/www.educli.com\/blog\/?p=13781"},"modified":"2026-03-03T11:19:51","modified_gmt":"2026-03-03T11:19:51","slug":"orientation-sessions-for-international-students-are-a-must","status":"publish","type":"post","link":"https:\/\/www.educli.com\/resources\/orientation-sessions-for-international-students-are-a-must\/","title":{"rendered":"Orientation sessions for international students are a must"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Orientation sessions for international students are a must<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u201cOrientation is a pivotal moment in a student\u2019s journey; it can set them on a path to success or, if neglected, lead to significant challenges.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">According to the Higher Education Standards Framework (HESF), \u201csuccessful transition into courses of study is achieved through orientation programs tailored to the needs of student cohorts, with specific consideration for international students adjusting to living and studying in Australia.\u201d\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Similarly, the National Code (NC) mandates that \u201cregistered providers must support the overseas student in adjusting to study and life in Australia by providing age and culturally appropriate orientation programs.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Pre-Arrival Campaigns<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Pre-arrival campaigns are essential in equipping prospective international students with the knowledge, skills, and understanding necessary to prepare for and adjust to living and studying in Australia. Orientation programs lay a critical foundation for students\u2019 academic and personal success. Decades of research indicate that the transition into university is crucial for student learning, persistence, success, and well-being. The quality of this transition can significantly predict student success throughout their degree (Hughes, G. et al, 2022, p.88). It is evident that a successful transition extends beyond the initial three weeks.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Support for Overseas Students<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Under the <\/span><a href=\"https:\/\/www.legislation.gov.au\/Details\/F2017L01182\/Html\/Text#_Toc487026945\"><span style=\"font-weight: 400;\">National Code of Practice for Providers of Education and Training to Overseas Students 2018<\/span><\/a><span style=\"font-weight: 400;\">, training providers must develop support processes for overseas students. This includes monitoring progress and providing support during the enrollment process. These requirements address the unique challenges faced by overseas students, who are often isolated from family, cultural, and community groups, and may struggle with language and cultural differences.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Top 3 ESOS Requirements<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Providers must meet three additional requirements as part of the Education Services for Overseas Students (ESOS) framework:<\/span><\/p>\n<p><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Orientation Program<\/b><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Welcome new students with a culturally and age-appropriate orientation program. Standard 6.1 outlines the necessary considerations. Providing supporting documentation for future reference is a good practice.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Official Point of Contact\/Nominated Student Support Staff<\/b><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Designate at least one staff member as an official point of contact for student support needs. If this officer changes, notify students as soon as possible. Ensure sufficient student support staff for the number of students and their identified needs. These staff members should be:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Aware of their obligations under the National Code and the ESOS framework.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Ensure interactions with students align with the National Code and the ESOS framework.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Critical Incident Policy<\/b><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Develop a documented critical incident policy, including procedures for incidents that could lead to student harm. These procedures should include:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Contacts for relevant emergency and immigration agencies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Contacts for family members and support agencies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">A record of the incident, actions taken, and follow-up responses, maintained for two years after the affected student is no longer a student under the ESOS Act.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><b>Applying Student Support to Overseas and Domestic Students<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">While Standard 6 applies specifically to overseas students, providers can implement these processes for domestic students as a good practice approach. For instance, Standard 6.9 requires providers to ensure a safe environment for students, provide information on maintaining safety, and explain how to report any incidents of concern.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>A Guide to Compliance<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Registered Training Organisations (RTOs) must retain evidence demonstrating full compliance with these requirements. Regardless of how the information is provided to prospective students, it must be accurate and conform to the planned training and assessment described in the RTO\u2019s strategies.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Demonstrating Compliant Practice<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The type of evidence required varies depending on how information is presented to prospective students. For example, if the information is provided on the RTO\u2019s website, it must be demonstrated that each prospective student is directed to this information before enrollment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>RTOs may provide evidence by:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keeping a hard copy of the information provided to each student, including the date and confirmation that the student has read and understood the information (e.g., a student acknowledgment).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing content from information sessions conducted for prospective students and attendance records.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Showing that students receive regularly reviewed and updated information about licensing and regulatory requirements for specific qualifications, based on input from licensing bodies, ensuring consistency between hard copy and electronic pre-enrollment information.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>Involving Education Agents in Student Support and Orientation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The responsibility of student support and orientation extends beyond the institution itself to include education agents who play a crucial role in the recruitment and preparation of international students. Education agents should be well-informed about the orientation programs and support services available, ensuring they convey this vital information to prospective students. By doing so, they help set realistic expectations and provide a smoother transition for students entering a new educational environment.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Education agents must emphasise the importance of participating in orientation programs and utilising available support resources, thereby reinforcing the institution\u2019s commitment to student success and well-being from the very beginning of their academic journey.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Fostering a Sense of Belonging<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Orientation is a key opportunity to foster a sense of belonging within your institution. It requires ongoing explicit attention through providing a \u201crelentless welcome,\u201d opportunities for \u201cinescapable interactions,\u201d and viewing every interaction as a \u201cbelonging opportunity\u201d (Felten, P. &amp; Lambert, L., 2020).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">At Educli, we have prepared a FREE comprehensive guide and <\/span><a href=\"https:\/\/educli.com\/learning\/courses\/orientation\/\"><span style=\"font-weight: 400;\">orientation program<\/span><\/a><span style=\"font-weight: 400;\"> for international students, including a sign off form. Feel free to use this for your orientation or distribution to students and support staff.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you are interested in a customised orientation or CRM tailored to your needs, please <\/span><a href=\"https:\/\/www.educli.com\/forms\/educli-expression-of-interest\/\"><span style=\"font-weight: 400;\">contact us<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Coming up next: Students pre-arrival interactive guide and Student Support Staff training guide.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">#StudentOrientation #InternationalStudents #StudentSupport #StudyInAustralia #EducationSuccess #UniversityLife #StudentTransition #CulturalAdjustment #HigherEducation #WelcomeWeek #StudentWellbeing #AcademicSuccess #GlobalEducation #OrientationProgram #ESOSCompliance #StudentSafety<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Orientation sessions for international students are a must &nbsp; \u201cOrientation is a pivotal moment in a student\u2019s journey; it can [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":13782,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[131],"tags":[],"class_list":["post-13781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-international-education"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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