Hiring New Junior Staff for Your Migration Agency?
Your agents might be registered agents, but the success of your practice also depends on the quality of your support team.
A professional, well-trained admin team is the backbone of any migration agency. Without the right onboarding, even the best admin staff can struggle to support your clients, manage workflow, and uphold compliance.
Here’s what your staff should learn as soon as they start:
1: Understanding the Migration Industry
- Basics of the Australian migration system
- Common visa types (student, skilled, partner, visitor)
- RMA vs. admin roles
- Why ethics, compliance, and confidentiality matter
2: Agency Processes & Workflow
- From enquiry to visa decision – the client journey
- Key documents, forms & evidence
- File and case management best practices
- Intro to common CRMs and software
3: Client Service Essentials
- Managing calls, emails, and walk-ins
- Booking consultations and managing schedules
- Communicating clearly and professionally
- Handling sensitive client situations with care
4: Compliance & Confidentiality
- Code of Conduct basics for all staff
- Data privacy & client confidentiality
- Record-keeping and deadline tracking
- Spotting red flags and knowing when to escalate
5: Practical Admin Skills
- Writing professional emails & letters
- Document handling: scanning, certifying, organising
- Using checklists for different visa types
- Time management & task prioritisation
6: Next Steps & Growth
- How to stay up-to-date (CPD, webinars, industry news)
- Career growth paths in the migration sector
- Working as part of a high-performing team
Want to get your new staff up to speed fast?
Let’s talk. We have developed the Migration Agency Admin & Junior Staff Training Program, a practical, no-fluff onboarding course designed to give new team members the skills they need to support your agency efficiently, ethically, and compliantly.
https://forms.gle/BBS8461GmeQBT2ys7
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