Education agent training

The world-class Australian education sector is widely considered a vital resource to Australian society and has also become a $20 billion export industry that attracts international students from far and wide.

Welcome to Educli’s  Education Industry Training Course. We have designed this course to support our services and to provide the industry with knowledge of standards in international education.

The aim of this course is to develop new professionals for the international education industry and lift the standards to excellence.

This course is a practical training course for education providers admin staff seeking to develop their professional skills and it provides the participants with:

  • An understanding of the overall international education market and the main countries forming international students in Australia
  • The skills and research and analyse countries of origin and the visa and other requirements.
  • The processes of dealing with prospective students, education agents and various government bodies.

This course provides the participants with practical training in the general principles and functions common to most countries of origin. Where possible, we provided a specific information about the requirements, regulations, documents, or procedures unique to each country.

This course is online in a self-paced format. Participants will go through various lessons, which are broken down to topics. Participants who complete the Educli’s Education Industry Training Course successfully will be issued with a certificate.

Please register at xxxxxxx page (there is a fee to register) and is payable (via this page).

Who can benefit from this course?

  • New entrants into industry: Individuals wishing to enter the international education industry as RTO admin staff (with or without previous experience)
  • Existing staff: Existing staff wishing to expand their knowledge.

Pre-requisites:

There are no qualifications or specific language requirements for this course. However, English proficiency and general understanding is recommended.

Course Content

Regulations & Legislation
10 Topics
ESOS Act
National Code 2018
ELICOS Standards
The Tuition Protection Service (TPS)
Overseas Students Ombudsman (OSO)
Migration Act and Regulations
Migration vs Education agents
Privacy Act
PRISMS
Register of providers
Qualification framework
National Code 2018
12 Topics
Marketing information and practice
Recruitment of international students
Formalisation of enrolment
Education agents
Students under 18 years
Student support services
Transfer between providers
Students attendance and academic progression
Deferring, suspending or cancelling enrolment
Complaints and appeal processes
Additional requirements
Handling complaints
Education agents
17 Topics
Education agents – definition
Best practice in agent engagement
Selection and appointment
Contractual arrangements
Service provision
Commission structure
Incentives
Agent without contract
Ongoing agent management
Communication channels
Disputes
Agents review
Exit strategies
Agents selection
Agent agreement
Contractual concerns
Record keeping
Marketing in international education
1 Topic
Marketing information and practice
Student visa
9 Topics
What are the basic requirements for student visa?
Criteria of student visa applications
Student visa conditions
Steps in student visa application
Before application
Enrollment process
Visa application
Visa outcome
Travel to Australia
Admissions
4 Topics
Engagement before enrolment
Formalisation of enrolment
Orientation
Course commencement
Step by step in clients management
10 Topics
Recruitment
Prospect counselling
Admission process
Enrolment
Visa application
Visa grant and travel to Australia
Arrival in Australia
Settling in
Orientation
First few weeks
Technology
5 Topics
Aggregators
CRM platforms
Email
Data managements
Record keeping
Education Agents Code of Ethics
5 Topics
Introduction
Australian education
Ethical framework
Standards
Principles
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