Course Content
Regulations & Legislation
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10 Topics
ESOS Act
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National Code 2018
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ELICOS Standards
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The Tuition Protection Service (TPS)
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Overseas Students Ombudsman (OSO)
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Migration Act and Regulations
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Migration vs Education agents
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Privacy Act
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PRISMS
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Register of providers
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Qualification framework
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National Code 2018
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12 Topics
Marketing information and practice
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Recruitment of international students
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Formalisation of enrolment
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Education agents
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Students under 18 years
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Student support services
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Transfer between providers
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Students attendance and academic progression
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Deferring, suspending or cancelling enrolment
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Complaints and appeal processes
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Additional requirements
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Handling complaints
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Education agents
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17 Topics
Education agents – definition
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Best practice in agent engagement
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Selection and appointment
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Contractual arrangements
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Service provision
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Commission structure
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Incentives
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Agent without contract
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Ongoing agent management
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Communication channels
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Disputes
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Agents review
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Exit strategies
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Agents selection
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Agent agreement
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Contractual concerns
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Record keeping
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Marketing in international education
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1 Topic
Marketing information and practice
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Student visa
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9 Topics
What are the basic requirements for student visa?
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Criteria of student visa applications
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Student visa conditions
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Steps in student visa application
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Before application
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Enrollment process
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Visa application
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Visa outcome
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Travel to Australia
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Admissions
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4 Topics
Engagement before enrolment
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Formalisation of enrolment
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Orientation
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Course commencement
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Step by step in clients management
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10 Topics
Recruitment
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Prospect counselling
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Admission process
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Enrolment
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Visa application
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Visa grant and travel to Australia
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Arrival in Australia
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Settling in
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Orientation
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First few weeks
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Technology
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5 Topics
Aggregators
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CRM platforms
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Email
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Data managements
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Record keeping
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Education Agents Code of Ethics
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5 Topics
Introduction
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Australian education
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Ethical framework
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Standards
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Principles
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