Welcome to Your First 30 Days
Essential Workflows for Education Staff
🎯 Our Promise to You
“By the end of this course, you’ll know exactly what to do in every situation—without needing to memorize regulations.”
What This Course Is Really About
âś… What It IS
- Practical workflow training
- System navigation mastery
- Template and checklist-based
- Confidence through clarity
- “How to do your job” focused
❌ What It’s NOT
- ESOS compliance deep-dive
- National Code interpretation
- Regulatory theory lessons
- Legal compliance training
- Memorizing regulations
đź’ˇ Here’s the Secret
You don’t need to become a compliance expert. The workflows you’ll learn were designed by experts who understand all the regulations. When you follow the workflows correctly, compliance happens automatically. Your job is to be excellent at following the process—not to memorize rules.
What You’ll Learn
Module 1: Welcome & Orientation (30 min)
Your role, the 3-tier system, digital workspace tour, getting help
Module 2: Student Inquiry & Application (45 min)
Templates, application processing workflow, decision trees
Module 3: Student Enrollment & CoE (50 min)
Enrollment workflow, CoE automation, financial compliance
Module 4: Ongoing Student Management (60 min)
Attendance monitoring, progress tracking, communications, changes
Module 5: Agent Coordination (40 min)
Working with agents, queries, documentation
Module 6: Problem Solving & Escalation (35 min)
Decision trees for common issues, escalation triggers
Module 7: Reporting & Administration (30 min)
Daily tasks, reports, system maintenance
Module 8: Best Practices & Success (25 min)
Time management, quality assurance, your growth path
đź“Š Course Details
| Duration: | 4-5 hours total (self-paced) |
| Format: | Video lessons + interactive exercises + assessments |
| Assessments: | Quiz after each module (80% pass mark) |
| Final Assessment: | 30 questions (85% pass mark) |
| Certificate: | Upon successful completion |
How This Course Works
Watch & Learn
Screen recordings show you exactly how to use the system. No theory—just “click here, then here.”
Practice Immediately
Every lesson includes hands-on exercises. You’ll work through real scenarios in a safe practice environment.
Check Your Understanding
Assessments after each module ensure you’re ready to move forward. You can retry as many times as needed.
Access Support Resources
Quick reference guides, template library, FAQ database—everything you need at your fingertips.
What Makes This Course Different
🎯 Workflow-First Approach
We don’t teach you regulations and then show you how to apply them. We teach you the workflows first—the regulations are baked in.
đź“‹ Template Everything
You’ll never write an email from scratch. Every situation has a template. Your job is to personalize, not create.
🌳 Decision Trees Remove Guessing
“If A, do B. If C, do D.” No judgment calls. No uncertainty. Just clear paths forward.
🛡️ Safety Net Built In
The system catches errors before they become problems. You focus on doing your work—the system ensures it’s compliant.
↗️ Clear Escalation Path
You’ll know exactly when to handle something yourself and when to escalate. No more uncertainty about “should I ask?”
Your Success Mindset
Remember These Principles:
âś“ Following workflows is success, not following them is the only failure
âś“ Escalating when needed is a strength, not a weakness
âś“ Templates are tools for excellence, not shortcuts for laziness
âś“ Asking questions shows professionalism, not inexperience
✓ The system is your partner—trust it and it will protect you
Ready to Get Started?
Your journey to confident, compliant work begins with Module 1
đź’¬ Need Help?
If you have questions at any point, use the help button in the course platform or email training@[yourinstitution].edu.au. We’re here to support you!