Compliance Tip: Pre-Enrolment Requirements for RTOs

Under Standard 2, providers must ensure students have access to clear and accurate information before they enrol. This means more than just listing fees and course codes, it’s about helping students make informed decisions.

Key compliance points to check in your organisation:

• Are students given accurate, current information about your courses and training products?
  
• Do you have a process to update information regularly (website, brochures, third-party materials)?
  
• Do you advise students on the suitability of the training product, considering language, literacy, numeracy, and digital literacy?
  
• Do you have systems in place to assess support needs and provide reasonable adjustments where appropriate?
  

Case in practice
Train Me Up, a Registered Training Organisation offering accredited first aid courses, uses Educli to streamline its entire student admission process. Prospective students begin by completing an online application form through Educli, which collects personal information, documents, and details about any support needs. If a student indicates they may require additional assistance, Educli automatically alerts staff to follow up, ensuring compliance with accessibility and equity standards while maintaining a personalised approach.

Once the application is submitted, automated workflows in Educli handle communication, review, and decision-making. Students receive status updates via automated emails, while approved applications trigger the automatic creation of an Offer Letter and Invoice, generated directly from the system. This end-to-end automation has significantly reduced administrative workload, improved compliance, and enhanced the overall student experience.

This proactive step ensures compliance with Standard 2, reduces risk for the RTO, and helps students succeed.

Takeaway: Pre-enrolment is more than a sales process, it is a compliance obligation and good practice. Accurate information, realistic expectations, and suitability checks protect both the student and your RTO.

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