✓ Document Review Session (30 min)

Instead of reviewing documents as applications arrive one-by-one:

• Set aside 30 minutes twice a day for document review
• Review all pending applications in one session
• You’re in “document checking mode” – faster and more accurate
• Generate all document requests at once

✓ Alert Response Block (20 min)

Process yellow alerts together:

• Open all attendance warnings at once
• Send templates in batch (system allows multi-send)
• Document all contacts in one go
• Saves 15+ minutes vs handling individually throughout day

✓ CoE Generation Session (15 min)

Generate all ready CoEs in one session:

• Check “CoE Ready” queue once or twice daily
• Generate all CoEs consecutively
• System remembers settings from previous CoE – faster each time
• Quality check all before sending as batch

✓ Communication Time (45 min)

Dedicate specific time to emails and calls:

• Morning: 10 AM – 10:30 AM
• Afternoon: 2 PM – 2:30 PM
• Respond to all student queries in these windows
• Exception: Urgent/red alerts handled immediately

⚡ Time Saved: Batching saves 30-45 minutes per day by reducing context switching. Your brain works faster when doing similar tasks consecutively.

💡 Learning Tip: Learn one shortcut per week. By week 8, you’ll save 10+ minutes daily. Over a year, that’s 40+ hours saved!

✓ What Works Well on Mobile:

✗ NOT Recommended on Mobile:

📌 Use Case: Check urgent alerts during commute, handle quick queries in meetings, add notes from student phone calls. Save complex work for desktop.

“Create your own template variations”

— Sarah, 3 years experience

“The system templates are great, but I save personalized versions for students from specific countries. For example, my ‘India – Document Request’ template includes the common documents Indian students need. Saves me customizing each time.”

“Use the status filter aggressively”

— Marcus, 2 years experience

“Don’t view all applications at once. Filter by status: ‘New’ in morning, ‘Awaiting Documents’ after lunch, ‘Ready for Offer’ before EOD. Keeps you focused and makes progress visible.”

“Learn agent patterns”

— Priya, 4 years experience

“After a while, you’ll recognize which agents always have complete documents and which ones always need follow-up. Focus your attention accordingly – saves review time on reliable agents.”

“Set your own reminders”

— James, 18 months experience

“System reminders are automatic, but I set personal calendar alerts for students I’m worried about. Quick check on day 6 of a 7-day document request? No surprises on day 8.”

“Tackle red alerts first, always”

— Linda, 5 years experience

“It’s tempting to do easy yellow alerts first to feel productive. Don’t. Red alerts affect visa compliance – handle them first thing. Everything else can wait an hour.”

“When stuck, ask within 5 minutes”

— David, 1 year experience

“I used to waste 20 minutes trying to figure things out. Now I have a 5-minute rule: if I don’t know the answer in 5 minutes, I ask. My supervisor would rather spend 2 minutes helping than have me stuck for 30.”

🎉 That’s almost an extra workday per week – or less stress if you maintain your current pace!