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Compliance Self-Assessment

Evaluate your compliance with ESOS National Code 2018, ELICOS Standards, and regulatory requirements

Overall Progress 0 of 62 questions completed (0%)
Documentation 0/6 Student Support 0/7 Attendance 0/7 Progress 0/6 Refunds 0/6 Marketing 0/5 Agents 0/7 Complaints 0/8 Governance 0/10

Refunds

Answer each question based on your current practices and policies.

Q1 critical
Does your written agreement include your refund policy with reference to ESOS Act requirements?
ESOS S2.1g ESOS National Code S2.1g, ESOS Act
Q2 critical
Do you refund non-tuition fees in visa refusal cases?
ESOS Act s47E, Refund Instrument
Q3 critical
Do you process refunds within the required 4-week timeframe for provider default?
ESOS Act s46D
Q4 critical
Do you process refunds within the required 4-week timeframe for visa refusal?
ESOS Act s47E
Q5 critical
Is your refund calculation method clearly documented and compliant with s47E?
ESOS Act s47E, Refund Instrument
Q6 high
How do you handle refunds when students withdraw before course starts?
ESOS Act s47D
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