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Compliance Self-Assessment

Evaluate your compliance with ESOS National Code 2018, ELICOS Standards, and regulatory requirements

Overall Progress 0 of 62 questions completed (0%)
Documentation 0/6 Student Support 0/7 Attendance 0/7 Progress 0/6 Refunds 0/6 Marketing 0/5 Agents 0/7 Complaints 0/8 Governance 0/10

Complaints

Answer each question based on your current practices and policies.

Q1 critical
Do you have a documented internal complaints and appeals policy?
ESOS S10.1 ESOS National Code S10.1
Q2 critical
Can students access your complaints and appeals process at no cost?
ESOS S10.2 ESOS National Code S10.2
Q3 high
Do you acknowledge receipt of complaints and appeals in writing?
ESOS S10.3 ESOS National Code S10.3
Q4 high
Do you finalize complaints within a reasonable timeframe?
ESOS S10.4 ESOS National Code S10.4
Q5 critical
Do you inform students of their right to external appeals through the Overseas Students Ombudsman?
ESOS S10.5 ESOS National Code S10.5
Q6 critical
Do you maintain student enrolment during internal appeals for provider-initiated actions?
ESOS S10.6 ESOS National Code S10.6
Q7 high
Do you keep records of all complaints and appeals and their outcomes?
ESOS S10.7 ESOS National Code S10.7
Q8 high
Are your complaints and appeals processes based on principles of natural justice?
ESOS S10.8 ESOS National Code S10.8
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