Do you systematically monitor student attendance?
Your Answer: No systematic monitoring
Score: 0%
ESOS S8.4
ESOS National Code S8.4
Compliance Requirement
Provider must have a documented attendance policy for courses where attendance is a requirement.
AI Finding
The provider does not have a systematic process for monitoring student attendance, which is a critical compliance gap under ESOS National Code Standards 8.4, 8.5, and 8.6.
Recommendation
Establish a comprehensive attendance monitoring system that meets all ESOS requirements, including a minimum 80% attendance policy, accurate record-keeping, and timely intervention for at-risk students.
Does your attendance policy state a minimum attendance requirement of 80%?
Your Answer: no
Score: 0%
ESOS S8.5
ESOS National Code S8.5
Compliance Requirement
Attendance policy must state the minimum attendance requirement (typically 80%).
Do you maintain accurate attendance records for all students?
Your Answer: Manual records updated weekly
Score: 50%
ESOS S8.6
ESOS National Code S8.6
Compliance Requirement
Provider must maintain accurate attendance records for all students.
Do you intervene when students are at risk of not meeting attendance requirements?
Your Answer: Warning letters and counselling offered
Score: 70%
ESOS S8.7
ESOS National Code S8.7
Compliance Requirement
Provider must intervene when students are at risk of not meeting attendance requirements.
Do you provide 20 working days notice before reporting students for attendance breaches?
Your Answer: partial
Score: 50%
ESOS S8.9
ESOS National Code S8.9
Compliance Requirement
Provider must notify student of intention to report and allow 20 working days to access complaints and appeals.
Can students access your complaints and appeals process at no cost?
Your Answer: partial
Score: 50%
ESOS S10.2
ESOS National Code S10.2
Compliance Requirement
Provider must ensure students have access to the complaints and appeals process at no cost.
AI Finding
The provider's complaints and appeals process is not fully accessible, as students may be required to pay to access the process, which does not meet the requirements of ESOS National Code Standard 10.2.
Recommendation
Revise the complaints and appeals process to ensure students can access it at no cost, as required by ESOS National Code Standard 10.2.
Do you inform students of their right to external appeals through the Overseas Students Ombudsman?
Your Answer: partial
Score: 50%
ESOS S10.5
ESOS National Code S10.5
Compliance Requirement
Provider must inform students of their right to access external appeals through the Overseas Students Ombudsman.
Do you maintain student enrolment during internal appeals for provider-initiated actions?
Your Answer: partial
Score: 50%
ESOS S10.6
ESOS National Code S10.6
Compliance Requirement
Provider must maintain student enrolment during internal appeals process for provider-initiated actions.
Does your written agreement clearly state total tuition fees and payment terms?
Your Answer: partial
Score: 50%
ESOS S2.1e
ESOS National Code S2.1e
Compliance Requirement
Written agreement must state total tuition fees payable for the course and payment terms, including deposits required.
Do you have a documented process for notifying the ESOS agency of changes to your registration?
Your Answer: partial
Score: 50%
ESOS S11.1
ESOS National Code S11.1
Compliance Requirement
Provider must notify the ESOS agency of any changes that may affect their registration.
AI Finding
The provider does not have a documented process for notifying the ESOS agency of changes to its registration, which is a critical compliance gap under ESOS National Code Standard 11.1.
Recommendation
Develop and implement a documented process to notify the ESOS agency of any changes that may affect the provider's registration, as required by ESOS National Code Standard 11.1.
Do you have sufficient resources to deliver courses to all accepted students?
Your Answer: Resources adequate for current students
Score: 70%
ESOS S11.2
ESOS National Code S11.2
Compliance Requirement
Provider must have sufficient resources to deliver courses to all accepted students.
Can you demonstrate ongoing financial viability and capacity?
Your Answer: partial
Score: 50%
ESOS S11.3
ESOS National Code S11.3
Compliance Requirement
Provider must demonstrate ongoing financial viability and capacity.
Do you report deferral, suspension, or cancellation to PRISMS within required timeframes?
Your Answer: partial
Score: 50%
ESOS S9.7
ESOS National Code S9.7
Compliance Requirement
Provider must report DSC to PRISMS within required timeframes.
Do you have policies preventing active recruitment of students within 6 months of their principal course commencing?
Your Answer: partial
Score: 50%
ESOS S7.1
ESOS National Code S7.1
Compliance Requirement
Provider must not actively recruit a student within 6 months of their principal course commencing.
Do you create CoEs through PRISMS and report changes as required?
Your Answer: partial
Score: 50%
ESOS S3.4
ESOS National Code S3.4
Compliance Requirement
Provider must create the CoE through PRISMS and report any changes as required.
Does all marketing material display your CRICOS registration name, provider code, and course codes?
Your Answer: partial
Score: 50%
ESOS S1.2
ESOS National Code S1.2
Compliance Requirement
Marketing information must include the provider CRICOS registration name and code and the CRICOS course code for each course.
Do you have documented intervention strategies for students at academic risk?
Your Answer: Standard support and tutoring offered
Score: 70%
ESOS S8.3
ESOS National Code S8.3
Compliance Requirement
Provider must implement an intervention strategy for students identified as at risk of not meeting progress requirements.
Do you report to the Department of Home Affairs when students do not meet course requirements?
Your Answer: partial
Score: 50%
ESOS S8.8
ESOS National Code S8.8
Compliance Requirement
Provider must report to Department of Home Affairs if student is not meeting course requirements.
Do you refund non-tuition fees in visa refusal cases?
Your Answer: partial
Score: 50%
ESOS Act s47E, Refund Instrument
Compliance Requirement
Section 47E requires refund of non-tuition fees within 4 weeks of visa refusal.
Do you have a documented critical incident policy with emergency response procedures?
Your Answer: partial
Score: 50%
ESOS S6.8
ESOS National Code S6.8
Compliance Requirement
Provider must have and implement a documented critical incident policy with procedures for emergency responses.
Do you inform students about visa conditions relating to course progress and attendance?
Your Answer: partial
Score: 50%
ESOS S6.6
ESOS National Code S6.6
Compliance Requirement
Provider must provide information about student visa conditions relating to course progress and attendance.
Do you have documented policies for accommodation, support, and welfare of students under 18?
Your Answer: partial
Score: 50%
ESOS S5.1
ESOS National Code S5.1
Compliance Requirement
Provider must have documented policies for accommodation, support, and welfare of students under 18.
Do you have documented policies for accommodation, support, and welfare of students under 18?
Your Answer: partial
Score: 50%
ESOS S5.1
ESOS National Code S5.1
Compliance Requirement
Provider must have documented policies for accommodation, support, and welfare of students under 18.
Do you have written agreements with all education agents you engage?
Your Answer: partial
Score: 50%
ESOS S4.1
ESOS National Code S4.1
Compliance Requirement
Provider must enter into a written agreement with each education agent they engage.
AI Finding
The provider does not have written agreements with all education agents, which poses a high risk of non-compliance with ESOS National Code Standard 4.1.
Recommendation
Implement a system to ensure the provider has a written agreement in place with each education agent it engages, as required by ESOS National Code Standard 4.1.
Do you conduct due diligence to ensure agents have appropriate knowledge and training?
Your Answer: Basic background checks conducted
Score: 60%
ESOS S4.2
ESOS National Code S4.2
Compliance Requirement
Provider must take reasonable steps to ensure education agents have appropriate knowledge and training.
AI Finding
The provider only conducts basic background checks on education agents, which does not meet the requirement under ESOS National Code Standard 4.2 to take reasonable steps to ensure agents have appropriate knowledge and training.
Recommendation
Develop and implement a due diligence process to assess the knowledge and training of all education agents, as required by ESOS National Code Standard 4.2.
Do you ensure agents comply with marketing requirements?
Your Answer: Periodic review of agent materials
Score: 70%
ESOS S4.3
ESOS National Code S4.3
Compliance Requirement
Provider must ensure agents comply with requirements for marketing information and practices.
How quickly do you identify students falling below attendance requirements?
Your Answer: Within 2 weeks
Score: 75%
Best Practice
Compliance Requirement
Early identification enables timely intervention and support.
Do you acknowledge receipt of complaints and appeals in writing?
Your Answer: partial
Score: 50%
ESOS S10.3
ESOS National Code S10.3
Compliance Requirement
Provider must acknowledge receipt of complaints and appeals in writing.
Do you keep records of all complaints and appeals and their outcomes?
Your Answer: Records kept but not systematically tracked
Score: 60%
ESOS S10.7
ESOS National Code S10.7
Compliance Requirement
Provider must keep records of all complaints and appeals and their outcomes.
Are your complaints and appeals processes based on principles of natural justice?
Your Answer: partial
Score: 50%
ESOS S10.8
ESOS National Code S10.8
Compliance Requirement
Complaints and appeals processes must be based on principles of natural justice.
Are your complaints and appeals processes based on principles of natural justice?
Your Answer: partial
Score: 50%
ESOS S10.8
ESOS National Code S10.8
Compliance Requirement
Complaints and appeals processes must be based on principles of natural justice.
Do you have appropriate facilities and equipment for course delivery?
Your Answer: Facilities meet requirements
Score: 75%
ESOS S11.5
ESOS National Code S11.5
Compliance Requirement
Provider must have appropriate facilities and equipment for course delivery.
Do you assess transfer requests within a reasonable timeframe?
Your Answer: No defined timeframe
Score: 0%
ESOS S7.2
ESOS National Code S7.2
Compliance Requirement
Provider must assess transfer requests within a reasonable timeframe.
Do you assess transfer requests within a reasonable timeframe?
Your Answer: No defined timeframe
Score: 0%
ESOS S7.2
ESOS National Code S7.2
Compliance Requirement
Provider must assess transfer requests within a reasonable timeframe.
Is your marketing information accurate and free from false or misleading claims?
Your Answer: Some review process exists
Score: 40%
ESOS S1.1
ESOS National Code S1.1
Compliance Requirement
Marketing must not be false or misleading, including through exaggeration, inappropriate comparisons or misleading emphasis.
Do you clearly articulate course progress requirements to students?
Your Answer: Requirements explained at orientation
Score: 70%
ESOS S8.2
ESOS National Code S8.2
Compliance Requirement
Provider must clearly articulate course progress requirements to students.
How often do you assess student academic progress?
Your Answer: Mid-course and end of course only
Score: 40%
Best Practice
Compliance Requirement
Regular progress assessment enables early intervention.
Do you keep evidence of compassionate and compelling decisions?
Your Answer: Informal records only
Score: 30%
ESOS National Code S9.4
Compliance Requirement
Policy must include provision for deferral on compassionate or compelling grounds with evidence.
How do you handle refunds when students withdraw before course starts?
Your Answer: Policy exists but processing sometimes delayed
Score: 60%
ESOS Act s47D
Compliance Requirement
Clear refund policy for student-initiated withdrawals required.
Do you provide an orientation program for new students?
Your Answer: Basic orientation materials provided
Score: 50%
ESOS S6.2
ESOS National Code S6.2
Compliance Requirement
Provider must give students an age and culturally appropriate orientation program.
Do you provide students with access to welfare services, emergency assistance, and health services?
Your Answer: partial
Score: 50%
ESOS S6.3
ESOS National Code S6.3
Compliance Requirement
Provider must give students information about and access to welfare services, emergency assistance, and health services.
Do you have procedures for terminating or suspending agents engaged in misconduct?
Your Answer: partial
Score: 50%
ESOS S4.4
ESOS National Code S4.4
Compliance Requirement
Provider must have procedures for terminating or suspending agents engaged in misconduct.
Do you publish a list of your education agents on your website?
Your Answer: partial
Score: 50%
ESOS S4.5
ESOS National Code S4.5
Compliance Requirement
Provider must publish a list of their education agents on their website.
Do you track student outcomes by agent for quality monitoring?
Your Answer: Basic tracking of enrolments and completions
Score: 60%
Best Practice
Compliance Requirement
Agent performance tracking helps identify quality issues.
How do you maintain student records and documentation?
Your Answer: Mix of digital and paper records
Score: 50%
Best Practice
Compliance Requirement
Maintain comprehensive, accessible records for all students with appropriate retention periods.
How do you maintain student records and documentation?
Your Answer: Mix of digital and paper records
Score: 50%
Best Practice
Compliance Requirement
Maintain comprehensive, accessible records for all students with appropriate retention periods.
Do you provide pre-arrival information and support to accepted students?
Your Answer: partial
Score: 50%
ESOS S6.1
ESOS National Code S6.1
Compliance Requirement
Provider must offer students assistance to adjust to study and life in Australia prior to arrival.
Do you provide students with contact details for student support services staff?
Your Answer: partial
Score: 50%
ESOS S6.7
ESOS National Code S6.7
Compliance Requirement
Provider must provide details of the student support services staff member.
